Custom Claw Machines Manufacturer from China
Tongru aims to be your foremost and preferred manufacturer of arcade claw machines.
Our Capabilities Overview
About Tongru
Established in 2015, Guangzhou Tongru Electronic Technology Co., Ltd. is a prominent Chinese company and manufacturer specializing in claw machines. Tongru is dedicated to designing, developing, and manufacturing top-tier claw machines, as well as providing custom claw machine solutions for clients worldwide.
Notably, Tongru has served clients in Japan, the US, the EU, South America, and various other markets for several years. This extensive experience enables us to better understand your needs and provide solutions more efficiently.
The Design Team Behind Every Grab
As of now, our company has five senior designers. For clients in need of custom claw machine designs, we provide complimentary 2D and 3D graphic design services. We not only possess professional design knowledge, skills, and extensive experience, but also hold relevant professional degree certifications.
We’re a passionate, innovative team committed to blending business and art seamlessly. Our focus extends to brand integration, comprehensive promotion, and crafting compelling corporate brand and product images.
Our R&D team’s groundbreaking inventions and unique designs have earned us several patents, solidifying our position as pioneers in the claw machine industry.
The R&D Powerhouse Behind Claw Machine
At Tongru, our claw machine R&D division is an innovation powerhouse, comprising a team of 5 highly skilled members with extensive experience and a flair for claw machine development.
Structural Design
Our R&D team excels in crafting claw machines with both aesthetic appeal and user-friendly features. From sleek exteriors to ergonomic controls, every aspect of our claw machine designs is meticulously crafted to delight players.
Software Development
Whether it’s implementing innovative gameplay mechanics, incorporating interactive elements, or introducing new features, our software designs set the standard for immersive and engaging gameplay.
Strict Quality Control
At Tongru, quality is our top priority. We deliver claw machines that not only meet but exceed expectations in terms of performance, safety, and durability. Our inspection methods include the following ones:
Mechanical Inspection
This involves checking the mechanical components of the claw machine, such as the claw mechanism, joystick, buttons, and coin/token mechanism, to ensure they operate smoothly and without defects.
Structural Inspection
This focuses on examining the overall structure and integrity of the claw machine, including the cabinet, frame, and glass panels, to ensure they are sturdy and free from damage.
Safety Inspection
Checking for potential safety hazards or risks, such as sharp edges, exposed wiring, loose components, or pinch points, to ensure the claw machine is safe for use by players.
Funtionality Inspection
This includes checking the claw grabbing strength, payout mechanism, prize delivery system, and any electronic features or game modes, to ensure they work as intended.
Cosmetic Inspection
This involves examining the appearance of the claw machine, including the paint finish, graphics, signage, and overall aesthetics, to ensure they meet quality standards and match the intended design.
Regulatory Compliance
This involves verifying that the claw machine complies with relevant industry standards, regulations, and certifications, such as CE marking, UL certification, or local safety standards, depending on the target market.
Parts & After-sale Support
Meet Our Teams
TONGRU focuses on one-stop customization of doll machines, gashapon machines, scissor machines, redemption machines and other equipment. We have a large team including design team, production team, marketing team, etc. The company encourages innovation and supports employee growth, welcomes talents from different cultural backgrounds, and encourages employees to balance work and life and pursue personal interests and hobbies. In their spare time, they also organize various charity activities or team gatherings to make employees care about environmental protection and social issues. Because of this, our team has an innovative spirit and a customer-centric service attitude. Although it has been established for less than ten years, our product quality and service attitude are very popular in the markets of developed countries in Europe and the United States, and can be seen in many places. Our equipment. Currently at the top level of Chinese doll machine manufacturers, TONGRU’s future goal is to become a first-tier brand manufacturer in the world.
Clients Reviews
FAQs
1. Can claw machines be customized?
2. How can you identify the quality of a claw machine?
Compare the parameters of the main parts of a claw machine:
- Cabinet Material and Thickness: A high-quality claw machine typically uses a full-metal cabinet with a thickness of over 1.0mm.
- Glass Quality: High-quality claw machine glass is made of explosion-proof tempered glass, and ultra-clear glass products are of higher quality.
- Acrylic: The thickness and transparency of the acrylic.
- Mainboard: Check the quality of the IC and verify whether the mainboard supports development capabilities.
- Power Supply Box: The power rating and brand of the power supply box.
- Wiring: Ensure the wiring complies with UL certification and national standards.
- Light Strips: The lifespan, color temperature, and brand of the light beads.
Crane: The material and service life.
3. What is the design process for a claw machine?
- Inquire and confirm your project requirements.
- You provides the logo, preferred patterns, colors, and lighting.
- Tongru designs the claw machine’s appearance.
4. Do you need to install the machine upon receipt? How is it set up?
5. What is the lifespan of Tongru's claw machine?
Tongru’s claw machines are designed to last over 10 years.
6. Can the claw machines be developed?
7. How is the claw machine shipped, & how long does it take?
Tongru provides customers with freight options, including door-to-door or port delivery. It usually takes 40-45 days shipping to North America. Tongru will offer a free inquiry service for shipping costs and time according to your address.
8. What preparations are needed to open a claw machine/arcade store?
- Market research
- Store location selection
- Store decoration
- Purchase of claw machines and prizes
- Planning for opening and promotional activities
9. How many claw machines are needed to open a claw machine/arcade store?
The number of machines needed depends on the size of your claw machine store.
Typically, a 100㎡ store requires around 30 claw machines. Tongru will provide a free layout plan according to your store size, helping to accurately determine the required claw machine quantity. Additionally, Tongru offers a free quotation service.
10. How long will it take to make a profit from opening a claw machine store/arcade store?
11. What services and solutions does Tongru offer for opening a claw machine/arcade store?
- Provides customizable claw machines.
- Offers free store layout design.
- Provides 3D store design
- Offers customization and procurement of supporting products, such as counters and prizes.
- Provides store management systems.
- Considerable After-sales service.
12. What is the design process for a claw machine/arcade stroe?
- Inquire and confirm your project requirements.
- Provide a free 2D/3D layout design tailored to your store size.
- Quote after confirming all the details.
- Tongru provides a 3D rendering of your store.
- Begin the manufacturing process based on your specifications.
13. How long does the design process take in Tongru?
- 1 day for the appearance design of the claw machine.
- 1 day for the store layout design.
- 3 days for the 3D rendering of the store.
14. What after-sales services are provided by Tongru?
- The entire claw machine comes with a 1-year warranty. During the warranty period, Tongru will replace parts for free if they are not damaged by human error.
- After the warranty period, if the machine is damaged, Tongru will provide paid parts.
- If there is an error code on the machine, there are corresponding solutions for different error codes. Tongru responds to customer inquiries within 8 hours.
15. Can You become an agent?
Yes, except for the Japanese market, Tongru is looking for agents worldwide. Tongru offers:
- Deep customization and development.
- Regional protection for agents.
- Attractive agent prices.
- Training on machine use and after-sales service.
