Prize Procurement Service

In addition to offering top-of-the-line claw machines, we are excited to introduce our new gift procurement services.

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Prize Procurement Service

Why Choose Us

Partnering with Tongru for gift procurement offers numerous benefits.

Claw Machine Prize Selection
What We Offer

Prize Procurement Service

Wide selection of gifts and prizes cater to various demographics and preferences. From plush toys and electronics to novelty items and branded merchandise, we ensure that every item meets our stringent quality standards.

Our gift procurement services are designed to simplify the process of sourcing high-quality gifts that appeal to your target audience. Whether you’re running a bustling arcade, family entertainment center, or amusement park, we’ve got you covered.

Our Approach

With years of experience in the arcade industry, we have established strong relationships with reputable suppliers and manufacturers worldwide. Tongru assist to source captivating prizes to keep your customers engaged and coming back for more.

Our Approach

Clients Reviews

Tongru Turns Your Space Into Revenue

FAQs

1. Can claw machines be customized?
Yes, Tongru offers custom claw machine solutions, including logos, stickers, lighting, and language options. Logos, stickers, and lighting can be customized for free with a minimum order of one machine, while language customization requires a minimum order quantity (MOQ).

Compare the parameters of the main parts of a claw machine:

  1. Cabinet Material and Thickness: A high-quality claw machine typically uses a full-metal cabinet with a thickness of over 1.0mm.
  2. Glass Quality: High-quality claw machine glass is made of explosion-proof tempered glass, and ultra-clear glass products are of higher quality.
  3. Acrylic: The thickness and transparency of the acrylic.
  4. Mainboard: Check the quality of the IC and verify whether the mainboard supports development capabilities.
  5. Power Supply Box: The power rating and brand of the power supply box.
  6. Wiring: Ensure the wiring complies with UL certification and national standards.
  7. Light Strips: The lifespan, color temperature, and brand of the light beads.
    Crane: The material and service life.
  1. Inquire and confirm your project requirements.
  2. You provides the logo, preferred patterns, colors, and lighting.
  3. Tongru designs the claw machine’s appearance.
No installation is required. The claw machine is shipped fully assembled. Upon receipt, simply unpack the machine, connect it to a power source, and press the start button. Press the setting button to enter the machine setup mode and select the settings option. Tongru provides an instruction manual and setup video for the customer.

Tongru’s claw machines are designed to last over 10 years.

Yes, Tongru provides deep customization and development for customers, including exclusive claw machine styles, gameplay, etc.

Tongru provides customers with freight options, including door-to-door or port delivery. It usually takes 40-45 days shipping to North America. Tongru will offer a free inquiry service for shipping costs and time according to your address.

  1. Market research
  2. Store location selection
  3. Store decoration
  4. Purchase of claw machines and prizes
  5. Planning for opening and promotional activities

The number of machines needed depends on the size of your claw machine store.

Typically, a 100㎡ store requires around 30 claw machines. Tongru will provide a free layout plan according to your store size, helping to accurately determine the required claw machine quantity. Additionally, Tongru offers a free quotation service.

The break-even period depends on the customer’s business operations. In North America, customers who partner with Tongru typically break even within 3-6 months.
  1. Provides customizable claw machines.
  2. Offers free store layout design.
  3. Provides 3D store design
  4. Offers customization and procurement of supporting products, such as counters and prizes.
  5. Provides store management systems.
  6. Considerable After-sales service.
  1. Inquire and confirm your project requirements.
  2. Provide a free 2D/3D layout design tailored to your store size.
  3. Quote after confirming all the details.
  4. Tongru provides a 3D rendering of your store.
  5. Begin the manufacturing process based on your specifications.
  • 1 day for the appearance design of the claw machine.
  • 1 day for the store layout design.
  • 3 days for the 3D rendering of the store.
  • The entire claw machine comes with a 1-year warranty. During the warranty period, Tongru will replace parts for free if they are not damaged by human error.
  • After the warranty period, if the machine is damaged, Tongru will provide paid parts.
  • If there is an error code on the machine, there are corresponding solutions for different error codes. Tongru responds to customer inquiries within 8 hours.

Yes, except for the Japanese market, Tongru is looking for agents worldwide. Tongru offers:

  1. Deep customization and development.
  2. Regional protection for agents.
  3. Attractive agent prices.
  4. Training on machine use and after-sales service.

Contact Us

*We respect your confidentiality and all information are protected.

Contact Us

*We respect your confidentiality and all information are protected.