FAQs on Tongru Claw Machine
Frequently Asked Questions on Claw Machine
Q1. Can claw machines be customized?
Q2. How can you identify the quality of a claw machine?
- Cabinet Material and Thickness: A high-quality claw machine typically uses a full-metal cabinet with a thickness of over 1.0mm.
- Glass Quality: High-quality claw machine glass is made of explosion-proof tempered glass, and ultra-clear glass products are of higher quality.
- Acrylic: The thickness and transparency of the acrylic.
- Mainboard: Check the quality of the IC and verify whether the mainboard supports development capabilities.
- Power Supply Box: The power rating and brand of the power supply box.
- Wiring: Ensure the wiring complies with UL certification and national standards.
- Light Strips: The lifespan, color temperature, and brand of the light beads.
- Crane: The material and service life.
Q3. What is the design process for a claw machine?
- Inquire and confirm your project requirements.
- You provides the logo, preferred patterns, colors, and lighting.
- Tongru designs the claw machine’s appearance.
Q4. Do you need to install the machine upon receipt? How is it set up?
No installation is required. The claw machine is shipped fully assembled. Upon receipt, simply unpack the machine, connect it to a power source, and press the start button. Press the setting button to enter the machine setup mode and select the settings option. Tongru provides an instruction manual and setup video for the customer.
Q5. What is the lifespan of Tongru's claw machine?
Q6. Can the claw machines be developed?
Yes, Tongru provides deep customization and development for customers, including exclusive claw machine styles, gameplay, etc.
Q7. How is the claw machine shipped, & how long does it take?
Tongru provides customers with freight options, including door-to-door or port delivery. It usually takes 40-45 days shipping to North America. Tongru will offer a free inquiry service for shipping costs and time according to your address.
Frequently Asked Questions on Claw Machine Store
Q1. What preparations are needed to open a claw machine/arcade store?
- Market research
- Store location selection
- Store decoration
- Purchase of claw machines and prizes
- Planning for opening and promotional activities
Q2. How many claw machines are needed to open a claw machine/arcade store?
The number of machines needed depends on the size of your claw machine store.
Typically, a 100㎡ store requires around 30 claw machines. Tongru will provide a free layout plan according to your store size, helping to accurately determine the required claw machine quantity. Additionally, Tongru offers a free quotation service.
Q3. How long will it take to make a profit from opening a claw machine store/arcade store?
Q4. What services and solutions does Tongru offer for opening a claw machine/arcade store?
- Provides customizable claw machines.
- Offers free store layout design.
- Provides 3D store design
- Offers customization and procurement of supporting products, such as counters and prizes.
- Provides store management systems.
- Considerable After-sales service.
Q5. What is the design process for a claw machine/arcade stroe?
- Inquire and confirm your project requirements.
- Provide a free 2D/3D layout design tailored to your store size.
- Quote after confirming all the details.
- Tongru provides a 3D rendering of your store.
- Begin the manufacturing process based on your specifications.
Q6. How long does the design process take in Tongru?
- 1 day for the appearance design of the claw machine.
- 1 day for the store layout design.
- 3 days for the 3D rendering of the store.
Q7. What after-sales services are provided by Tongru?
- The entire claw machine comes with a 1-year warranty. During the warranty period, Tongru will replace parts for free if they are not damaged by human error.
- After the warranty period, if the machine is damaged, Tongru will provide paid parts.
- If there is an error code on the machine, there are corresponding solutions for different error codes. Tongru responds to customer inquiries within 8 hours.
Q8. Can You become an agent?
Yes, except for the Japanese market, Tongru is looking for agents worldwide. Tongru offers:
- Deep customization and development.
- Regional protection for agents.
- Attractive agent prices.
- Training on machine use and after-sales service.
